Please review our terms and conditions that govern all services provided by RGV Turf, LLC.
These Terms of Service ("Terms") govern all services provided by RGV Turf, LLC ("Company," "we," "us," or "our") to customers ("Customer," "you," or "your"). By engaging our services, requesting a quote, or entering into a service agreement, you agree to be bound by these Terms. Please read them carefully.
RGV Turf, LLC renders services as a Limited Liability Company organized under the laws of Texas. By engaging our services, you acknowledge and agree that no officer, member, or agent of RGV Turf, LLC shall bear personal liability for obligations under any service agreement.
RGV Turf, LLC operates as a management company specializing in artificial turf supply and installation project coordination. Our role includes:
All installation work is performed by independent contractors (1099 contractors) who are not employees of RGV Turf, LLC. As such, RGV Turf, LLC does not maintain workers' compensation insurance, as this is the responsibility of each independent contractor for their own coverage needs.
RGV Turf, LLC complies with all state and local licensing and registration requirements. We maintain:
Verification of coverage is available upon request at legal@rgvturf.com. All licenses and insurance shall remain valid throughout the term of any service agreement. Independent contractors engaged by RGV Turf, LLC are required to maintain their own appropriate insurance coverage as a condition of their contractor agreement.
Any confidential information you share with RGV Turf, LLC, including non-public personal information, will not be disclosed to third parties except to authorized agents or contractors as necessary to fulfill our services. We maintain reasonable safeguards equal to those applied to our own confidential information. Exceptions apply where disclosure is required by law, court order, or government regulation.
RGV Turf, LLC offers turnkey artificial turf installation services, which may include but are not limited to:
RGV Turf, LLC utilizes eco-friendly, child- and pet-safe materials throughout every project:
Should any specified product be unavailable, RGV Turf, LLC may substitute materials of equal or superior quality at its discretion.
RGV Turf, LLC reserves the right to engage and coordinate with third-party vendors, subcontractors, or suppliers as necessary to complete any project. All associated vendor costs shall be included in estimates provided to you. You acknowledge and agree that RGV Turf, LLC retains sole discretion in selecting vendors. You shall not directly contract with RGV Turf vendors without prior written consent.
A 60% deposit is required to secure materials and confirm scheduling. The remaining 40% balance is due upon project completion. Deposits are immediately allocated toward procurement of project-specific materials including turf, aggregates, adhesives, and freight-delivered supplies.
Important: "Completion" means installation of all contracted turf, hardscape, and invoiced materials. Minor accessories (including but not limited to golf flags or cups) are excluded and do not delay payment. The full remaining balance is due immediately upon Completion, regardless of client attendance at final walkthrough.
Any payment not received within twenty-four (24) hours of Completion shall incur a late fee equal to ten percent (10%) of the total original invoice amount, plus applicable interest.
RGV Turf, LLC does not store payment data; all transactions are processed securely by trusted third-party payment processors in line with data protection and security standards.
Until final payment is received, all project materials remain the property of RGV Turf, LLC. If payment is not received within 7 days after completion, RGV Turf may reclaim installed turf and materials with 24 hours' notice. RGV Turf also reserves the right to file a contractor's lien or pursue arbitration to recover costs, damages, and legal fees.
Please Read Carefully: Upon execution of a service agreement and receipt of payment, the project becomes binding and non-revocable.
Deposits are immediately allocated toward procurement of project-specific materials and generally equal or fall below total material costs. Any attempted cancellation following execution and deposit shall result in the following:
Upon nonpayment, RGV Turf, LLC may initiate arbitration. Once work begins, you acknowledge that the full contract amount is due upon completion or cancellation. Cancellation constitutes breach of contract.
All installations include warranty coverage for excavation, base prep, framing, grading, and turf installation. Photos are taken throughout each step for verification upon request.
Synthetic turf carries a 10-year manufacturer warranty covering material defects.
Labor is warranted for 90 days to address any installation issues.
Claims must be submitted to warranty@rgvturf.com with a description and photos. RGV Turf will respond within 7 business days and schedule a site visit if necessary.
Artificial turf requires low maintenance but is not maintenance-free. Weed growth may occur depending on conditions. Weed intrusion is not considered a fault of installation. RGV Turf offers optional quarterly maintenance services for an additional fee.
Installations are scheduled Monday through Friday, 9:00 AM to 7:00 PM, excluding bank holidays. Projects will be scheduled within 72 hours of deposit receipt. We commit to completing projects within 30 days, weather permitting.
Work is weather-dependent and cannot proceed during rain or within 3 days of heavy rainfall. Delays caused by weather, supply chain issues, or other force majeure events extend timelines without penalty.
You must provide unrestricted access to the job site during scheduled work hours. Gated community or HOA permissions are your responsibility. You affirm that turf installation is permitted on your property and agree to indemnify RGV Turf from any fines, violations, or disputes. Utilities (water, electricity) must be available for project use.
Job sites must remain free of children and pets during installation. RGV Turf is not responsible for injuries to customers, guests, or pets who enter the job site. You must ensure safe access and prevent interference during installation.
By engaging our services, you warrant that you have the authority to enter into a service agreement. You affirm ownership, co-ownership, or written authorization from the property owner for modifications where services are requested.
You agree to indemnify and hold harmless RGV Turf, LLC, its officers, members, contractors, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorney's fees) arising from:
RGV Turf, LLC is not responsible for consequential damages caused by scheduling changes, delays, or circumstances beyond our control. Our total liability shall not exceed the total amount paid under the applicable service agreement.
RGV Turf, LLC shall not be held liable for any delay, interruption, or failure to perform caused by circumstances beyond reasonable control, including but not limited to: acts of God, severe weather, natural disasters, fire, flood, epidemic, pandemic, quarantine restrictions, labor disputes, supply chain disruptions, equipment shortages, government orders, war, terrorism, or civil unrest.
In the event of a force majeure occurrence, we shall provide notice as soon as reasonably practicable, and time for performance shall be extended accordingly.
Any claim, controversy, or dispute arising out of or relating to a service agreement, the performance of work, or the relationship between the parties shall first be submitted to good faith mediation in the county where RGV Turf, LLC maintains its primary office (Hidalgo County, Texas).
If the matter is not resolved through mediation, it shall be submitted to binding arbitration administered by a licensed arbitrator or, if none can be agreed upon, by an arbitrator appointed in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Hidalgo County, Texas.
The laws of the State of Texas shall govern the interpretation, validity, performance, and enforcement of all agreements. Judgment upon the arbitration award may be entered in any court of competent jurisdiction.
Each party shall bear its own attorney's fees and costs unless otherwise determined by the arbitrator, provided that RGV Turf reserves the right to recover its reasonable legal fees, costs, and expenses if it prevails in enforcing payment or other material obligations.
Waiver of Jury Trial: Mediation and arbitration shall be the exclusive remedies for dispute resolution. By engaging our services, you expressly waive the right to trial by jury or to participate in any class action or representative proceeding.
Any signed service agreement constitutes the full and entire understanding between the parties. No oral statements or prior writings shall alter its terms. Amendments must be in writing and signed by both parties.
Neither party may assign any service agreement without prior written consent of the other party. RGV Turf, LLC reserves the right to engage subcontractors, vendors, or third-party providers without customer approval.
All legally binding notices must be delivered in writing via email to the addresses specified in the service agreement. Formal notices may also be delivered by certified U.S. Mail to the parties' addresses on record.
Service agreements may be executed in multiple counterparts, including electronically. Each counterpart shall be deemed an original, and together they form one binding agreement.
If any provision of a service agreement is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions. The agreement shall be construed as if the invalid provision had never been included.
RGV Turf, LLC may contact you by phone, text, email, or mail about any aspect of your service agreement, including scheduling, billing, service, or warranty. You agree to these communications, which may use automated or recorded systems.
If you have any questions about these Terms of Service, please contact us: